Exchange, Returns, Complaints
Exchange
Badly fitted model?
Don’t worry, you can easily exchange your shoes with the one that suits you better, you have 30 days to do so. Inform us by email or telephone:
+48 501130478
Pack the shoes into original box and send it to the following address:
VIA MILANO
Sułkowice, ul. Bł. S. Faustyny 83
34-120 Andrychów
We will send shoes within 14 days from the date of delivery.
Remember that footwear with signs of wear can not be replaced.
The cost of the return shipment is covered by the customer.
Return
Do you want to return the purchased shoes? You can easily return the purchased model, you have 30 days to do so. Pack the shoes into the original box and send it to the following address:
VIA MILANO
Sułkowice, ul. Bł. S. Faustyny 83
34-120 Andrychów
We will refund the money within 7 days of receiving the package.
Remember that footwear with signs of wear is not returnable.
The cost of the return shipment is covered by the customer.
Refund
Are your shoes damaged?
We are an environmentally friendly company, so we make every effort to ensure that they can serve you as long as possible. Footwear is a subject to a 24-months warranty. Pack your shoes and send them to the following address:
VIA MILANO
ul. Bł. S. Faustyny 83
34-120 Andrychów
We will consider the complaint within 14 days from the date of delivery.
The cost of a return shipment is covered by the customer.